Effective Date: [06 Apr 26]
At Kuo Dental, we believe that a healthy smile starts with trust. We are committed to protecting your privacy and ensuring that your personal information is handled with care, transparency, and in full compliance with the Malaysian Personal Data Protection Act 2010 (PDPA).
This policy explains how we collect, use, and protect your information when you visit our website or use our services.
1. What Information We Collect
To provide you with the best dental care, we may collect the following:
- Personal Details: Your name, NRIC/Passport number, and date of birth.
- Contact Information: Your phone number, email address, and residential address.
- Health Information: Your dental history, medical conditions, and clinical records (collected during consultations).
- Digital Data: IP addresses and cookies to help improve your experience on our website.
2. Why We Collect Your Information
We use your data strictly for professional purposes, including:
- Scheduling and confirming your appointments.
- Providing dental treatments, from routine check-ups to specialized care like clear aligners or implants.
- Responding to your inquiries via our contact forms.
- Sending you helpful oral health tips or clinic updates (which you can opt out of at any time).
- Meeting legal and regulatory requirements within the Malaysian healthcare framework.
3. Your Consent
By providing your personal information to us, you consent to its use as outlined in this policy. If you are providing information on behalf of a minor (e.g., for Kids’ Growth Correction), you confirm that you are the legal guardian authorized to do so.
4. Keeping Your Data Safe
Your trust is our priority. We implement strict digital and physical security measures to protect your data from unauthorized access, loss, or misuse. Only authorized clinical staff has access to your medical records.
5. Sharing Your Information
We do not sell or rent your data to third parties. We only share information when necessary, such as:
- With dental laboratories (to create your braces, aligners, or crowns).
- With insurance providers (at your request for claims).
- When required by Malaysian law or medical regulatory bodies.
6. Your Rights
You have the right to access, update, or correct your personal information at any time. If you wish to do so, or if you have questions regarding our PDPA compliance, please contact our team at kuodentaljb@gmail.com or visit us in Johor Bahru.
7. Retention and Deletion of Data
We only keep your information for as long as it is needed to provide you with excellent dental care or to meet legal and regulatory requirements in Malaysia.
- Clinical Records: In line with Malaysian healthcare guidelines, we typically retain patient clinical records for at least 7 years after your last visit.
- Your Request: You may request the deletion of your personal data at any time. Please note that we may be legally required to retain certain information (such as medical history) even after a deletion request to comply with healthcare regulations.
8. Changes to This Privacy Statement
As our clinic grows and technology evolves, we may update this Privacy Statement from time to time. Any changes will be posted on this page with a revised “Effective Date” at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your smile and your data.